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Support
Support & resourcesSupport & Resources
Guides and answers, plus a direct line to our team.Guides and answers for your safety eyewear, plus a direct line to our team.
FAQ
Common Questions
Our team follows up as soon as we can. Adding your order number and a photo of the issue helps us solve it faster.
Tell us your name, your company or program, and what's going on. If it's about an existing order, add your order number and a photo so we can pinpoint the fix.
Your program includes free adjustments and cleanings. Submit a help request and we'll arrange an adjustment, a repair, or a remake if it's needed.
Safety frames carry a one-year frame warranty, and the 60-day RightPair guarantee covers an approved lens, frame, or prescription change. Send us the details and we'll sort out the fix.
Some On-Sight frames have removable side shields. Send us a request and we'll walk you through your specific pair.
The Z87 or Z87+ stamp shows the eyewear meets the ANSI Z87.1 safety standard, and other monograms identify the manufacturer and lens type. The Safety Markings Guide breaks these down.
Submit a Help Request
Can’t find what you need above? Send us the details and our team will follow up.
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Other Ways to Reach Us
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