For Program Managers
Program Resources
Your hub for running an active program: implementation guidance, operational references, and support you can reach.
Program Manager Resources and Support
Quick links for setup, feedback, and day to day program operations.Quick links for setup planning, program feedback, and the day-to-day operations of your program.
Provide Program Feedback
Tell us what's working and what isn't. Your feedback goes straight to the On-Sight team.
Share FeedbackGet Help
Have a question about your program or need a hand? Contact our team and we'll help you sort it out.
Contact UsHow It Works
Review rollout steps, visit planning, employee communications, and support expectations before launch.
View PageProgram Manager FAQ
Common questions about running an active On-Sight program.
We run registration and scheduling, on-site or in-office fittings with licensed opticians, lab production and quality checks, dispensing, and ongoing support like adjustments, repairs, and remakes, so your team isn't juggling vendors. A dedicated program manager comes with our highest service tier; every program still has a clear support path to our team.
Employees register through your program's online form, then book a fitting appointment for an upcoming on-site visit at their location. If on-site scheduling isn't available, they can request an office fitting instead.
Send billing or account-change questions through our Contact page and we'll route them to the right person.
Yes. Programs are built around your team's size, locations, and needs, and the service tier or end user package can be adjusted as your program grows. Talk to your program contact about the options.
Additional site visits can be scaled as launches expand or new locations come online. Reach out through your manager resources and we'll coordinate scheduling.
Every program includes post-delivery support: free adjustments and cleanings, a one-year frame warranty, a 60-day RightPair guarantee, and help with repairs, remakes, and fit issues.